Common questions

Re-draw that prize. The button is there on every kind of raffle — you don't have to decide up front that you might need it, and you don't restart the event. Before it re-draws it tells you exactly what will happen: a new winner is picked from everyone still eligible, and the person you replaced stays on your draw list greyed out, so the change is visible rather than hidden. If you've already emailed your winners it says so first, because that email can't be taken back. Two limits worth knowing: there have to be eligible people left in the pool for that prize, and a draw you've already cleared can't be re-drawn.

Yes. Quick Setup ($49, any paid plan): tell us in an email how you want your raffle to run and we set every option to match, adjusting by email until you open entries; no call, nothing on draw day, and the $49 counts toward Concierge if you upgrade. Concierge Setup ($199, any paid plan): tell us what you want your event to be and we set it up — anything the product can do — then rehearse the draw with you on a call before anyone else sees it. Draw-day Standby ($149) reserves a direct phone and text line for the draw itself — the clock starts when you text “we're up next,” not when the agenda says. What each includes.

Yes. Turn on Test Mode from your dashboard and SimplyRaffle fills in a few sample prizes and a roster of stand-in participants, already entered, so there's nothing to set up first. Take it all the way through to the draw and watch the whole reveal on the big screen. Turn Test Mode back off and the samples disappear — your own prizes and participants are never touched. No emails go out and it doesn't use up your event, so practice as many times as you like.

No. Participants get a personal link by email, scan a QR at the event, or enter on a tablet at the door, and you can offer any mix. No account, no app, no password. Under 60 seconds on any phone.

You don't pick the winner — the computer does, in front of everyone. Before the draw you can download the list of who's in. After it, there's a record of the exact moment, who pressed the button, and who won — and anyone in the room can open the results page and confirm for themselves that the draw wasn't changed after the fact. Hand it to the board, the treasurer, or the state commission. (Under the hood: the shuffle is sealed before the draw and revealed after, so anyone can check the draw wasn't swapped afterward.)

No. SimplyRaffle is the drawing tool: the software picks winners when the organizer presses Draw, generates the audit log, and emails results. You run your raffle. We don't process payments and we don't touch your supporters' money. You collect ticket money however you already collect money: cash at the table, check in the offering plate, Stripe, Square, Venmo, your existing donation portal. The only money that comes to us is your flat platform fee — paid by you, the organizer, once.

Yes. Export the buyer list and drop the CSV on the import page. Magic Import works out which columns are names, emails and ticket counts, removes duplicates, and loads your participants in seconds. No template, no required column order, no re-typing.

Givebutter, Zeffy, and RallyUp are full payment platforms — they process every dollar your supporters give. That's how they can offer "free" service: they earn through payment-processing fees and optional checkout tips. That's the business model.

SimplyRaffle is a different category. We're the drawing tool, not the payment processor. We don't take your supporters' money, so we can't ask them for a tip. We charge a flat fee — paid by you, once — and that's it. Your supporters pay exactly the ticket price you posted.

State raffle licensing is your organization's responsibility — most states require nonprofits to register annually and file post-event reports. We ship a downloadable CSV of your entries, draws, and winners. Alabama, Hawaii, and Utah prohibit paid-entry raffles entirely, and other states restrict or prohibit them too. Check your state's rules before selling tickets.

Yes. You'll receive a Stripe receipt by email right after purchase, and we'll prepare an invoice with your organization's name, address, and any tax fields your treasurer needs — email [email protected] and it's usually back the same business day. Pro and large events can also pay by invoice (we’ll put your PO number on it), with a W‑9 on request.

An Annual Membership covers up to 13 events per year (think monthly plus a seasonal spare) for orgs running raffles regularly — companies, brokerages, restaurants, schools, booster clubs. Three tiers: Basic Annual $99 (100 ppl/event), Standard $299 (250 ppl), Pro $499 (500 ppl). One flat fee, paid once a year — not a subscription. Running more than 13 events a year (weekly real estate open houses, multi-location gym chains)? Get in touch and we'll scope a flat fee for your cadence.

Yes. Print one QR on a counter card and anyone can scan to enter in seconds, no app, no account. It works with any point of sale (Square, Clover, Lightspeed, Toast) because you place the QR yourself. It's an always-on standing drawing: draw whenever you want, end of the week, end of the month, end of a promo, and winners get an email automatically.