Terms & Privacy

1. Introduction

Welcome to SimplyRaffle. By using our service, you agree to these terms. SimplyRaffle is a Software-as-a-Service (SaaS) platform that helps nonprofits, churches, PTAs, sports boosters, community groups, and other organizations run electronic raffles — from setup to live draw.

2. Data Privacy

We take privacy seriously. As a tool built for community organizers, we adhere to these principles:

• No Tracking: We do not track participant behavior across the internet.
• No Ads: We never display advertisements to participants or organizers.
• No Data Selling: We never sell, rent, or monetize your data.
• Minimal Collection: We only collect data necessary to run the raffle — typically a name and email address for magic link delivery.
• Data Deletion: Upon completion of your event, you may request complete deletion of your instance and all associated data by emailing us.
• Email Usage: Participant email addresses are used solely for raffle communications (invitations, reminders, draw results). We never send marketing emails to participants.

Children's Privacy (COPPA)

SimplyRaffle is designed for use by adult event organizers. We do not knowingly collect personal information from children under 13. When a raffle involves participants under 13 (such as school events), the organizing adult is solely responsible for obtaining verifiable parental consent before submitting any child's information. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that data. Contact us at [email protected] if you believe we hold such data.

California Residents (CCPA)

If you are a California resident, you have the right to: (a) know what personal information we collect and how it is used; (b) request deletion of your personal information; (c) opt out of the sale of personal information — though we never sell personal data. To exercise any of these rights, email [email protected]. We will respond within 45 days as required by law.

International Users (GDPR)

SimplyRaffle is operated from the United States. If you are located outside the US, please be aware that any data you provide will be transferred to and processed in the United States. Under the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data, and to object to or restrict processing. To exercise these rights, contact [email protected].

Organizer Data

• Organizer Data Collection: When you sign up via our intake form, we collect your organization name, contact name, email address, event date, and estimated participant count. This data is used solely to provision and support your raffle event.
• Organizer Data Retention: Organizer contact information is retained for the duration of your event plus 90 days for support purposes. You may request deletion at any time by emailing [email protected].
• Organizer Communications: We may email you regarding your event setup, account status, and direct support. We will never send marketing emails without your explicit consent. You may opt out of non-essential communications at any time by replying “unsubscribe” or by emailing [email protected].
• Data Security: All form submissions are transmitted via HTTPS/TLS encryption. We do not store credit card data — payments are processed entirely by Stripe.

3. Service Provision & Limitation of Liability

While we strive for reliable uptime during your events, SimplyRaffle is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability: To the maximum extent permitted by applicable law, SimplyRaffle and its owner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: (a) your use of or inability to use the service; (b) any unauthorized access to or alteration of your data; (c) service interruptions, bugs, or errors; or (d) any other matter relating to the service. In no event shall our total aggregate liability exceed the amount you have paid us in the twelve (12) months preceding the claim.

Indemnification: You agree to indemnify and hold harmless SimplyRaffle and its owner from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your use of the service; (b) your violation of these terms; (c) your violation of any applicable law or regulation, including raffle and gambling laws; or (d) your organization’s collection of participant data without proper consent.

4. Legal Compliance of Raffles

Raffles are regulated at the state, county, and municipal levels across the United States. Laws vary significantly by jurisdiction — some require permits, some restrict prize values, and some prohibit certain types of raffles entirely. It is the sole responsibility of your organization to ensure that your event complies with all applicable local laws, including obtaining any necessary gambling or raffle permits before distributing tickets.

By submitting the event intake form, you represent and warrant that: (a) your raffle event complies with all applicable federal, state, and local laws; (b) you have obtained any required permits or licenses; and (c) you are an authorized representative of a legitimate organization (nonprofit, school, church, community group, or similar entity) eligible to conduct raffles under your jurisdiction’s laws.

5. Payments and Refunds

SimplyRaffle offers tiered pricing based on participant count. Payments are processed securely through Stripe. We do not store your credit card information.

Community tier: Available at no cost for events with up to 50 participants.

Refund policy: Paid plans include a 14-day money-back guarantee. If you are not satisfied with the service, contact us within 14 days of purchase for a full refund — no questions asked.

Paid tiers: Starter (up to 200 participants, $49/event) and Pro (up to 500 participants, $99/event). Annual plans are also available.

After completing signup, your event is provisioned automatically — typically ready within 5–10 minutes. You’ll receive an email with your admin link once it’s live.

We recommend trying the Community tier before purchasing a paid plan.

6. Acceptable Use

You agree not to use SimplyRaffle for any unlawful purpose, to distribute malicious content, to attempt to compromise the security of our platform, or to interfere with other users' events. We reserve the right to suspend or terminate accounts that violate these terms.

7. Contact

Questions about these terms? Contact us at [email protected].